Validation rules for caller ID department field including validity and empty string checks

Department

DepartmentMustBeValid

Definition	Severity	API	Sample	Mode
Validate that department value is valid			Link

Example Validation Report

{
  "code": "VALIDATION__DepartmentMustBeValid",
  "severity": "VIOLATION",
  "message": "'department' value '{{value}}' is invalid",
  "context": {
    "value": "baz"
  },
  "details": {
    "createdDate": "2026-09-01T21:00:59.865Z",
    "submitted": [
      {
        "field": "$.callerIdDetails.department",
        "value": "baz"
      }
    ],
    "compared": [],
    "expected": []
  }
}

DepartmentMustBeValidForUseWithBrandPrimaryCategory

Definition	Severity	API	Sample	Mode
Validate that department value is valid for use in conjunction with the brand's primary category			Link

Example Validation Report

{
  "code": "VALIDATION__DepartmentMustBeValidForUseWithBrandPrimaryCategory",
  "severity": "VIOLATION",
  "message": "'department' value '{{value}}' is not valid for use with brand's primary category",
  "context": {
    "value": "Casino"
  },
  "details": {
    "createdDate": "2026-02-10T11:36:02.00Z",
    "submitted": [
      {
        "field": "$.callerIdDetails.department",
        "value": "Casino"
      }
    ],
    "compared": [
      {
        "field": "$.brandDetails.categories[0]",
        "value": "dining.restaurant.bbq_restaurant"
      }
    ],
    "expected": []
  }
}

DepartmentMustNotBeEmpty

Definition	Severity	API	Sample	Mode
Validate that department is not an empty string

Example Validation Report

{
  "code": "VALIDATION__DepartmentMustNotBeEmpty",
  "severity": "VIOLATION",
  "message": "'department' must not be empty string"
}