Caller ID API Overview

Overview

A Business Caller ID (BCID) resource describes a telephone number associated with a brand. When you make calls from this number, the iPhone displays the brand's display name, brand asset (logo), and optional department name to enhance the calling experience.

A location is not required to be associated with a brand to use a BCID resource.

Prerequisites

For Owners:

• To use the BCID feature an Owner MUST delegate at least one Partner offering CAP capabilities.
• Owner MUST add brand and brand logo details to fully support the BCID experience.
  • Brand MUST have at least one (1) version that is PUBLISHED.
  • Brand asset MUST have at least one (1) version of a PLACECARD_LOGO that is PUBLISHED.
  • If any of these requirements are not satisfied, the iPhone will rely upon fallback measures.

For Partners:

• The Partner MUST be registered as an Agency in Business Connect.
• An existing Partner client that is not already a Business Connect organization and wants to use BCID MUST register their organization in Business Connect.
• Partner, or a trusted affiliate, MUST host RCD.
• BCID requires an explicit, unambiguous association between a phone number and a delegated brand; shared outbound numbers inherently limit this capability.

Constraints

• Quantity of telephone numbers SHOULD NOT exceed one hundred and fifty thousand (150,000) per brand.
• An existing Business Connect organization may delegate to a Partner. However, the organization must provide their phone registry directly to the Partner outside Business Connect channels. The Partner may then manage BCID resources on your behalf.
• BCID is limited to the USA.

Model View

Download Models

File Format	Description
CSV	Entities & attributes. Caller ID details "flattened" and described using JSON path notation
Markdown	Entities & Attributes